3- Big "S"
As part of the optimization of our customer service, we now have the
"Big 3 S".
These correspond to:
Please use this address for all your requests concerning new or used machines
Please direct all your requests regarding online service/support to this address. It is necessary to communicate to us directly the model and serial number. You will then receive offers for the desired online service/support from our sales representative.
Use this address for all your requests regarding spare parts and consumables. Here too it is very useful to mention the article number (which you will usually find in our manual) or send us a photo of the required article. In addition, it is also helpful to inform us, from the beginning, about the model and serial number of the machine in question.
We guarantee you that, from now on, all your requests will be communicated immediately and efficiently to the person responsible for processing them.
If you have any suggestions for optimizing our service, please let us know. We are constantly trying to improve in order to better meet all your needs.